I was really excited for this plane trip, so much that I almost didn’t mind that our holiday was over and we were heading home! It was the first time that I had travelled internationally in anything other than economy class and I was really looking forward to it.
AirAsia is an airline that I fly with quite frequently while I’m overseas. The prices are always right, I’ve never had an issue with long delays (touch wood!), and I always get friendly consistent service. When we were finding flights for our trip home, I discovered that AirAsia not only had the cheapest fares to fly back from Ao Nang (via Kuala Lumpur), but also that they had some super cheap fares on the Kuala Lumpur to Melbourne leg in their Premium Class. Given it wasn’t going to cost us that much more than the usual economy fares, we decided to book it in!
The experience started as we arrived at Kuala Lumpur’s low cost terminal. Being used to travelling on the cheap, we headed straight over to the self check-in kiosks and printed out our tickets and bag tags. However, when we lined up to go through to the bag drop counters, the security guard told us that we were in the wrong place and that we needed to go and check in at the AirAsia service desk. We moved over there, and discovered that we needn’t have even printed all our own documentation, as part of our fare meant that we got express check-in. We must have looked a little out of place walking up to the Premium Class desk with our shabby backpacks that have been all around Asia!
With check-in completed much sooner than we had thought, we had plenty of time to grab a bite to eat in the airport terminal. With AirAsia being housed in the low cost terminal, there are no lounges or anything like that, although I don’t think that lounge access is included in the Premium Class fare even if there are lounge facilities at the airport.
It was finally time to board our flight. Ash and I had selected seats 1A and 1B, so we were right at the front of the cabin with plenty of legroom (a must for Ash as he’s 6’3”!). The seats in Premium Class on the flight we took were in a 2-2-2 pattern. The seats are much wider than your standard airline seat, and I could safely say it was probably the comfiest plane seat I’ve travelled in.
The real selling point of the Premium Class seats was that they were lie-flat beds, something that’s usually reserved for Business Class in full service airlines! Although the seats did flatten out completely out, you are still lying at a slight angle to the floor, but this didn’t bother me in the slightest. The footrest and headrest were also fully adjustable using an easy panel in one of your armrests.
Each seat had a decent sized table that folded away into the armrest, and an individual reading light which was easily adjustable. Each seat also had a small privacy screen that you could pull across in between the set of 2 seats, in case you wanted a bit of alone time. Additionally, there was also a power outlet so you could charge your electronics and ensure they lasted the whole flight.
When we boarded the plane, each seat already had a quilt and pillow on it, ready to go for you to make yourself comfortable. These were so comfortable. The pillow was just like a normal pillow that you’d get in any decent hotel (albeit slightly smaller to fit the seats comfortably), and instead of the polar fleece type blankets that you generally get on budget airlines there was a decent sized proper quilt that was so snuggly without being overly warm.
There is no entertainment included with the fare, however AirAsia does have entertainment units for rent at a quite low price. Given that I travel on budget airlines a lot, I’m always prepared with my own entertainment anyway, so this did not bother me in the slightest.
Meals were included in the ticket price, and we were able to pre-select our choices from a menu online when we booked the fare. Unfortunately something had gone wrong, and our selected meals were unavailable on our flight. We were given alternative meals, which was a bit of a shame as being allergic to nuts I have to be quite careful in what I eat. Naturally I received a meal that contained nuts, which Ash was kind enough to swap with me for his nut-free meal. The meals were really nothing to write home about, and we were glad that we had eaten at the airport before we left. Snacks and beverages could be purchased throughout the flight if you got peckish.
The service on the flight was great, attentive but not intrusive. When I laid my seat flat and snuggled into my quilt, an attendant was quick to offer to close the window blind for me, and they made regular rounds throughout the cabin offering drinks and snacks or collecting rubbish.
I would definitely fly AirAsia X Premium Class again, it was one of the best flights I’ve been on. The extra cost is well worth it, and I’ve found the fare prices are a lot of the time comparable to a normal economy seat on a full service airline. Do yourself a favour, give AirAsia X Premium Class a try!